Summary: This Privacy Policy applies to all players who use the 888 Poker platform at 888poker-win.net. By creating an account or using our services, you confirm that you have read and understood this policy. This document is part of the complete agreement between you and 888 Poker, alongside our Terms and Conditions and Responsible Gaming policy.
1. Who We Are
888 Poker operates the online gaming platform accessible at 888poker-win.net. We are the data controller in respect of all personal data collected through the platform. This means we determine the purposes and the means of processing your personal data and are responsible for ensuring it is handled in accordance with applicable data protection principles.
Our platform is designed specifically for players in Pakistan. All services — games, payments, support and promotions — are provided in Pakistani Rupees (PKR) and are oriented around the needs and expectations of Pakistani players. The data practices described in this policy reflect that focus: we collect and process data in the context of providing an online gaming service to Pakistani residents.
If you have any questions about how we handle your data, or wish to exercise any of your rights, you can contact our dedicated privacy team at support@888poker-win.net. We aim to respond to all privacy-related enquiries within 72 hours.
2. Data We Collect
888 Poker collects personal data from you in three main ways: information you provide directly, information collected automatically as you use the platform, and information received from third parties such as payment processors. Here is a breakdown of each category:
Information You Provide Directly:
- Account registration data: Full name, date of birth, mobile number, email address and chosen username.
- Identity verification documents: A copy of your CNIC (Computerised National Identity Card) or other government-issued identification, and proof of address, when required for KYC (Know Your Customer) compliance.
- Payment information: Your Easypaisa or JazzCash mobile number, NayaPay or SadaPay account details, bank IBFT details, or Visa/Mastercard details. Full card numbers are never stored on our servers — payment processing is handled by secure, certified third-party payment processors.
- Support communications: The content of any messages you send to our support team via email or live chat.
- Responsible gaming preferences: Any deposit limits, session limits, cool-off periods or self-exclusion requests you make through your account settings.
Information Collected Automatically:
- Device and technical data: IP address, device type (mobile/desktop), operating system, browser type and version.
- Usage data: Pages visited on the platform, games played, session duration, bet amounts, win/loss records and bonus usage history.
- Log data: Login timestamps, transaction logs and game round records — maintained for security and dispute resolution purposes.
- Cookies and similar technologies: Session identifiers, preference cookies and analytics data as described in Section 8.
Information from Third Parties:
- Transaction confirmation data from Easypaisa, JazzCash and other payment processors — confirming successful deposit or withdrawal processing.
- Fraud screening signals from our payment security partners — helping us protect players against unauthorised account access.
3. How We Use Your Data
Every piece of data 888 Poker collects is used for a specific, defined purpose. We do not use your data for anything beyond what is described below:
| Purpose |
Data Used |
Why It Is Necessary |
| Account creation and management |
Name, email, mobile number, date of birth |
To create and maintain your player account |
| Age and identity verification |
Date of birth, CNIC or government ID |
Legal requirement — must confirm players are 18+ |
| Processing deposits and withdrawals |
Payment method details, transaction records |
To complete financial transactions accurately and securely |
| Fraud prevention and security |
IP address, device data, login logs, payment data |
To protect your account and detect suspicious activity |
| Customer support |
Account data, support communications |
To investigate and resolve issues you report to us |
| Responsible gaming |
Betting history, session data, limit preferences |
To enforce limits you set and identify problem gaming patterns |
| Platform improvement |
Aggregated, anonymised usage data |
To improve the platform experience for all players |
| Regulatory compliance |
Transaction records, identity documents |
To meet anti-money laundering and record-keeping obligations |
Marketing: 888 Poker may send you promotional communications about new games, bonuses and offers — but only if you have opted in to receive them. You can opt out at any time by contacting us at support@888poker-win.net or using the unsubscribe link in any marketing email. Opting out of marketing does not affect your account or your ability to receive important account notifications.
4. Legal Basis for Processing
888 Poker processes your personal data only where there is a valid legal basis to do so. The bases we rely on are:
- Contract performance: Processing your account data and transaction data is necessary to provide the gaming services you have registered for. Without this data, we cannot operate your account.
- Legal obligation: We are required to verify your identity, maintain transaction records and conduct anti-money laundering checks. These processing activities are legally mandated regardless of your preferences.
- Legitimate interests: We process fraud detection data, security logs and anonymised analytics data on the basis of our legitimate interest in operating a safe and fair gaming platform. We ensure this interest does not override your fundamental data rights.
- Consent: We rely on your explicit consent for marketing communications and for the use of non-essential cookies. Consent can be withdrawn at any time without affecting other processing.
5. Data Sharing
888 Poker does not sell your personal data to any third party. We share data only in the following limited circumstances, and only with parties bound by appropriate data protection agreements:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and card payment processors receive the minimum data necessary to process your deposit or withdrawal. These parties operate under their own strict security and data protection standards.
- Identity verification services: Where we use third-party KYC providers to verify your identity documents, those providers receive only the data necessary for the verification check and are contractually prohibited from using it for any other purpose.
- Fraud prevention partners: We may share device fingerprinting signals and transaction patterns with security partners to detect and prevent fraud. These partners do not receive your full account data.
- Game software providers: The game providers whose software runs on the 888 Poker platform may receive anonymised session data for game performance monitoring. They do not receive your name, payment details or contact information.
- Legal authorities: We may disclose data to law enforcement or regulatory authorities where required to do so by applicable law, court order or regulatory direction. We will notify affected players where permitted to do so.
No marketing data sales: Your personal data is never shared with or sold to third-party marketing companies, advertising networks, data brokers or any other commercial entity for promotional purposes. This is an absolute commitment at 888 Poker.
6. Data Retention
We keep your personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
- Account data: Retained for the duration of your account and for 5 years following permanent account closure. This retention supports dispute resolution and regulatory compliance obligations.
- Transaction records: Retained for 7 years following the transaction date — this is a standard financial record-keeping requirement.
- Identity verification documents: Retained for 5 years following account closure or the completion of the KYC process, whichever is later.
- Support communications: Retained for 2 years from the date of the last communication in any support thread.
- Marketing preferences and consent records: Retained for as long as the account is active, plus 12 months — to demonstrate that we had consent for any communications sent.
- Game and session logs: Retained for 18 months on our primary systems, then archived for a further 3 years before permanent deletion.
- Anonymised analytics data: May be retained indefinitely as it does not identify individual players.
When data reaches the end of its retention period, it is deleted from our systems or irreversibly anonymised. Players may request early deletion of their data (subject to overriding legal retention obligations) by contacting our support team.
7. Data Security
888 Poker implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include:
- SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols. This applies to login sessions, game data, and all financial transactions.
- Secure data storage: Personal data is stored on secure servers with access controls that limit who within our organisation can access which categories of data.
- Two-factor authentication: Available to all players for additional account security — we recommend enabling this feature through your account settings.
- Regular security assessments: Our platform and infrastructure undergo regular security reviews to identify and remediate vulnerabilities.
- Staff access controls: Only authorised staff with a legitimate operational need can access player personal data. All such access is logged and auditable.
- Payment security: Card and mobile wallet payment processing is handled by certified, PCI-DSS compliant payment processors. Full card numbers are never stored on 888 Poker servers.
Despite these measures, no internet-based platform can guarantee 100% security. If you believe your account has been compromised, contact our support team immediately at support@888poker-win.net so we can take protective action.
8. Cookies and Tracking Technologies
888 Poker uses cookies and similar technologies on our platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us provide you with a better, more consistent experience. We use the following types:
Essential Cookies
Analytics Cookies
Preference Cookies
Security Cookies
- Essential cookies: Required for the platform to function. These include your session identifier (which keeps you logged in during a gaming session) and security tokens. These cookies cannot be disabled without breaking platform functionality.
- Analytics cookies: Used to understand how players use the platform in aggregate — which pages are most visited, where players encounter difficulties, and how long sessions last. This data is anonymised and used solely to improve the platform. Analytics cookies are optional and require your consent.
- Preference cookies: Remember settings you have applied, such as language preferences or table view preferences in the games lobby. These make your experience more convenient but are not essential.
- Security cookies: Help us detect and prevent fraudulent login attempts by recognising devices you have previously used to access your account safely.
You can manage your cookie preferences through your browser settings at any time. Blocking essential cookies will affect the functionality of the platform. Blocking all other cookies will not prevent you from using the platform but may affect your experience.
